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FAQ from your inbox
The questions customers really ask, answered from your own facts.
What it does
Groups the questions customers actually send you and drafts answers from your own facts. Replaces typing the same answers over and over.
Use it when
When you notice you're answering the same thing again, or before you rewrite your website.
What you need
- 10 to 30 real customer questions
- Your brain file Use the template
- Your policies: payment terms, cancellations, turnaround Use the template
Connect these for better results
- Gmail (MCP connector)Big differenceClaude can search months of your inbox for real questions instead of you copying them out, so the groups reflect how often each one really comes up. Claude's built-in connector; check availability on your plan.
The prompt
Copy it, fill in the [BRACKETS], and paste it into Claude.
Use my brain file (in this Project, or pasted below) for what we sell and how we sound. If you don't have it, ask me for the basics first.
Questions customers have sent us (emails, DMs, call notes), names removed:
[PASTE 10 TO 30 REAL QUESTIONS]
1. Group them into the questions people are really asking. Merge duplicates and sort by how often each comes up.
2. Keep the customer's wording in each question.
3. Answer each one in under 80 words, using only facts from the brain file or what I've told you. No timeframes, policies or "usually" statements unless they're in there. Where you don't know, write [ANSWER NEEDED: what I need to tell you].
4. Tell me which three answers should go on my website first, and which questions point to a gap in my offer or process.